Effective Date: October 22, 2024

Introduction

At Smash Factor Lounge, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal information when you use our website, services, and communicate via SMS and email.

We comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

Information We Collect

We may collect the following types of personal data:

• Personal Identification Information: Full name, email address, phone number, and mailing address.
• Payment Information: Payment methods and billing details.
• Device Information: IP address, browser type, and device type.
• Interaction Data: When you interact with our website, apps, or social media platforms.

How We Use Your Information

We use your information to:

• Provide and improve our services.
• Process payments.
• Communicate with you via SMS, email, and other forms of communication, including for promotional purposes.
• Personalize your experience.
• Ensure compliance with legal obligations.

SMS and Email Communications

By opting in to receive SMS or email communications from us, you consent to receive:

• Promotional offers, updates, and event announcements.
• Notifications about new services or features.
• Appointment reminders and customer service messages.

SMS Disclaimer: Standard message and data rates may apply. You can opt out at any time by replying "STOP" to any SMS message.

Email Disclaimer: You can unsubscribe from our emails by clicking the "Unsubscribe" link in the footer of any email you receive from us.

Sharing Your Information

We do not sell your personal information. However, we may share your information with third parties for business purposes, including:

• Payment processors.
• Email and SMS service providers.
• Marketing partners.
• Legal or regulatory authorities when required by law.

Your Rights (California & GDPR)

If you are a resident of California or the EU, you have specific rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectify: You can request to update or correct inaccurate information.
• Right to Erasure: You may request the deletion of your personal data.
• Right to Opt-Out of Sale (CCPA): You can opt out of the sale of your personal data (though we do not sell your data).
• Right to Withdraw Consent (GDPR): You may withdraw your consent to process your data at any time.

To exercise any of these rights, please contact us at info@smashfactorlounge.com.

Data Security

We implement reasonable security measures to protect your personal data. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Effective Date."

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Terms and Conditions

Introduction

Welcome to Smash Factor Lounge! By accessing and using our services, you agree to comply with the following terms and conditions. If you do not agree to these terms, please refrain from using our services.

Use of Services

You agree to use our services for lawful purposes only and in accordance with these terms. You are responsible for any activities conducted under your account.

Data Collection and Use

By using our services, you consent to the collection and use of your personal data as described in our Privacy Policy. You acknowledge and agree that your data may be transferred and processed in accordance with privacy laws, including GDPR and CCPA.

Disclaimer of Liability

We make no warranties or representations about the accuracy or completeness of our services. We are not liable for any damages or losses resulting from your use of our services.

Intellectual Property

All content on our website and services, including text, images, and logos, is the property of Smash Factor Lounge and is protected by intellectual property laws. You may not use or reproduce our content without our express permission.

Governing Law

These Terms and Conditions are governed by the laws of the State of California. Any disputes will be resolved in the courts of California.

Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about these Terms and Conditions or our Privacy Policy, please contact us at info@smashfactorlounge.com or call us at (909) 270-3628.

Our address: 3926 Grand Av Suite C, Chino, CA 91710.